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FAQs

Guests often have similar concerns, and you can find answers to the most common ones below. If you don’t see what you’re looking for in our FAQ, just reach out to us!
Accommodation and Reservations
What types of rooms and suites are available?
Torel Terra Brava offers 46 uniquely designed rooms, each celebrating an element of Terceira Island—choose from rooms inspired by fire, like Vulcão and Lava, air-themed rooms like Melro and Garajau, or ocean-inspired options like Golfinho-roaz and Atlântico. Explore our rooms and find your perfect space here.
What is the check-in and check-out time?
Check-in time is at 3:00 pm, and check-out time is at 12:00 pm.
Can I request an early check-in or late check-out?
If you need early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.
Do you offer any special packages and offers?
Yes, we offer special packages and promotions to enhance your journey through our magnificent region. Each adventure is designed to create cherished memories. For more information, please click here.
Amenities and Services
What dining options are available on-site?
Enjoy a taste of Terceira Island at our bistro, tRêS, featuring shareable dishes inspired by local Azorean flavors, crafted from the island’s finest ingredients. We also invite you to relax at our botanical bar.
Do you offer dining options for guests with dietary restrictions or preferences?
At Torel Terra Brava – World Heritage Site, we provide options for vegetarian, vegan, and gluten-free diets upon request, ensuring all guests can enjoy their dining experience comfortably.
Is there a spa and wellness center?
Yes, we offer the Calla Wellness & Spa, featuring two treatment rooms – one single and one double with a hydromassage hot tub – designed to connect you with Terceira’s essence. Enhance your wellness experience with our gym, outdoor and indoor pools, sauna, and steam bath. For more details, please visit here.
Transportation and Accessibility
How do I get to the hotel from the nearest airport or train station?
You can reach our hotel from Lajes Airport in about 20-25 minutes by taxi or 40 minutes by bus. Note that there are no train services in the Azores. The primary way to reach the hotel is by arriving at Lajes Airport and following the directions above.
Is parking available at the hotel?
Yes, parking is available at the hotel for your convenience.
Policies and Special Requests
Do you offer laundry and dry-cleaning services?
Yes, we offer laundry and dry-cleaning services to ensure your garments are cared for during your stay.
How do I make a special request for my stay (e.g., romantic packages, birthday arrangements)?
To make a special request for your stay, such as romantic packages or birthday arrangements, please contact us directly. Click here to visit our contact page.
Contact Information
How can I contact the hotel directly?
You can contact the hotel directly by phone at +351 295 249 730 or email us at info@torelterrabrava.com. For more contact options, please visit our contact page here
What are the reception and room service hours?
Our reception and room service are available round-the-clock, ensuring your needs are met any time of day or night.